1. Information We Collect
We collect the following types of personal data:
A. Information You Provide DirectlyContact Details: Name, email, phone number, and address.
Booking Information: Preferences, payment details, special requests, and past stays.
Communication Data: Information shared via phone calls, emails, SMS, and in-person meetings.
B. Information Collected AutomaticallyDevice & Usage Data: IP address, browser type, referral pages, time spent on the website, and other analytics.
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather website analytics.
C. Sensitive Personal Data (If Provided)If you disclose health-related information (e.g., dietary restrictions, wellness preferences), it is used strictly to personalize your experience and is never shared without explicit consent.
2. How We Use Your Information
We use your personal data to:
✅ Process reservations, payments, and provide customer service.
✅ Send booking confirmations, updates, and essential service notifications.
✅ Personalize guest experiences based on preferences.
✅ Offer exclusive retreat invitations and special offers (with your consent).
✅ Improve our website, services, and customer experience.
✅ Comply with legal obligations and security measures.
3. Who We Share Your Information WithWe never sell or rent your personal information.
However, we may share data with:
✔ Trusted Service Providers – Secure payment processors, booking platforms, and concierge partners to facilitate services.
✔ Legal & Compliance Authorities – If required by law or for fraud prevention.
✔ Internal Team Members – Limited to those managing reservations and guest services.
🚫 "SMS consent is not shared with third parties for marketing purposes."
4. SMS & Email CommunicationsMarketing & Service Messages: With your consent, we may send SMS and email updates regarding your stay, special offers, and promotions.
Opt-Out: You can opt out of marketing messages at any time by:Replying STOP to SMS messages.Clicking "Unsubscribe" in emails.
5. Your Rights Under GDPR (EU Clients)
If you are in the European Economic Area (EEA), you have the right to:
✔ Access Your Data – Request a copy of your stored personal information.
✔ Correct Your Data – Update incorrect or incomplete information.
✔ Erase Your Data – Request deletion of your personal data.
✔ Restrict Processing – Limit how we use your data.
✔ Withdraw Consent – Opt out of marketing at any time.
📧 To exercise your rights, contact us at: info@peandw.com
6. Your Rights Under CCPA (California Clients)
If you are a California resident, you have the right to:
✔ Know What Personal Data Is Collected – Request details on data collected.
✔ Request Data Deletion – Ask us to delete personal data.
✔ Opt-Out of Data Sales – We do not sell personal data, but you may request further clarification.
✔ Non-Discrimination – Exercising your rights won’t impact service quality.
📧 To submit a CCPA request, contact us at: info@peandw.com
7. Data Security & Retention
We use secure encryption, firewalls, and access controls to protect your data. Your personal information is retained only as long as necessary for bookings, legal compliance, and improving guest services.
8. Updates & Contact Information
We may update this policy as needed. If significant changes occur, we will notify users via email or SMS.
📍 For questions or data requests, contact us at:
📧 Email: info@peandw.com
🌎 Website: www.peandw.com
📌 This Privacy Policy is accessible in the footer of our website and on all web forms.